The reputation of Les Rôtisseries Ti-Coq is well established since their success story began in Sainte-Mélanie at the end of the 1940s. The Ti-Coq banner has 4 branches all located in the Mauricie area of Quebec. Very involved in the community, every dollar spent at Ti-Coq is reinvested in the regional economy, a value passed down from generation to generation, which resonates well within the RapidStock team.
Choosing RapidStock over a competitors inventory application for better performance and adaptability
At first, the teams used their own spreadsheet based inventory system, built in conjunction with their cash register software. Then, the move to online orders and migrating the cash register system to Lightspeed meant that the management team had to find a solution for inventory tracking. It was with another well-known restaurant inventory application that they first tried to solve their stock management issues. The result? “It was not conclusive,” confirms Guy, leader of the implementation team. “It was complicated when it came time to make adjustments to the system, and then there were options that didn’t work, that didn’t meet our needs at all.”
RapiStock is quickly establishing itself as the best inventory management solution for restaurant chains
That’s when they discovered RapidStock. Very quickly, the implementation team and those of the Ti-Coq rotisserie became one. After a conclusive demonstration, the banner decided to move forward: “We talked a lot with the team to facilitate implementation in our businesses, then we started using the software. Gradually, the team from the 4 Ti-Coq branches set about the task of migrating the numerous products from the previous application to RapidStock while being fully supported along the way.”
The advantage of RapidStock over other restaurant inventory management software according to the Ti-Coq banner team
When you ask the question, the answer doesn’t take long. At Ti-Coq, they need flexibility, a system that adapts well to their reality. “Many of our customers replace items in their order, so the software must allow us to add, exchange french fries for a salad, add a sauce, etc. The total remains the same for the customer, but the inventory needs to be adjusted automatically. What is appreciated is that the system remains simple to use for employees. Not to mention the responsiveness of customer service and the addition of a complete module to meet our specifications. The team works hard to support us according to our needs.”
Working as a team to adapt to the customer’s reality
In order to design inventory management applications that meet the real needs of restaurant chain operators, the RapidStock team constantly listens to them and actively participates in the search for innovative solutions. Whether minor or more important, certain features can make the difference in the successful implementation of inventory management software. In the case of Ti-Coq rotisseries, the RapidStock team has developed a solution allowing them to link inventory to their production recipes, and to track quantities sold. “We explained what we needed, and RapidStock quickly implemented functionality to complement the software. We have always felt a great opening on the RapidStock side. We appreciate the quick responses to our questions, compared to the firm we have worked with in the past, which took months to provide feedback.”
Now that the inventory management system is complete, we are able to track sales online, in branches or in delivery in real time. What is greatly appreciated by the management team is also the integration of items such as cardboard boxes, delivery containers, utensils, etc.
“RapidStock makes it easier to track product supply costs using graphs. As Ti-Coq celebrates its 60th anniversary, there is a big promotion every month. These visual indicators help us set the right price. It’s much faster: We consult our recipe, then we immediately see the floor price. We want to be able to reduce a price, but not sell it at a loss!”
Simplified implementation thanks to RapidStock
The biggest challenge according to the teams was above all integrating the products into the database, categorizing them and above all choosing the right order units. The most recurring comment? “It’s super easy to use! The secret was to take the time to teach how the software works so that the teams developed the appropriate methodology. As this restaurant inventory application is very intuitive, it’s going really well,” confirms Noémie, the person responsible for implementing it with the managers of the different branches.
Less losses, more profits
For the chain, another advantage will be to monitor the stocks of beverages that were left behind in the 4 branches. There was no way to track sales since the drinks were stored in the basement, under lock and key… or not! Now, they are able to track what was sold and what was ordered to avoid errors and… long-term loans!
RapidStock, the inventory solution for restaurant chains
In just a few months of use, all branches of the Ti-Coq banner are delighted. “The RapidStock team was very patient, we never felt pressure from them or haste. We took our time with the integration, all this was done gradually, with respect and at our own pace. Working with them is very pleasant! We love our collaboration since they support us in a friendly, dynamic and efficient way! The team is very attentive to its customers and very proactive, which makes us feel supported in learning and applying the RapidStock software. »